MyChart Frequently Asked Questions

Enrollment Questions
What is UAMS MyChart?
Is there a fee to use MyChart?
How do I sign up?
Who do I contact if I have further questions?
Can I pay my bill online without a MyChart account?
Your Medical Record
When can I see my test results in MyChart?
Why is some health information not shared electronically via MyChart?
If some of my health information on MyChart is not correct, what should I do?
If I send a message to my doctor, when can I expect a reply?
Dcotors' Notes in MyChart
What kind of information can I find in doctors’ notes in MyChart?
How can the information from doctors’ notes in MyChart help me?
What kinds of doctors’ notes can I see in MyChart?
What if I do not understand something in the doctors’ notes?
What if I see something in a doctors’ note that I think is wrong?
MyChart For My Family
Can I view a family member's health record in MyChart?
Can I ask questions regarding a family member from my MyChart account?
Can my spouse and I share one MyChart account?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new activation code as I have lost it, let it expire or did not receive it?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Technical Questions
How is MyChart secure?
What is your privacy policy?
I was logged out of MyChart, what happened?
What do I need to use MyChart?
My activation code does not work, what should I do?

What is MyChart?

UAMS MyChart is an Internet based service that gives you access to your UAMS medical information. UAMS MyChart provides patients or their designated representatives access to personal medical information and clinic services. MyChart is available through a secure internet connection at http://www.uamshealth.com/MyChart. This is a voluntary service, offered as a convenience and courtesy. With UAMS MyChart, you can use the Internet to:

  • Request medical appointments.
  • See your medical information from the MyChart electronic health record.
  • See test results.
  • Refill prescriptions.
  • Get trusted health information.
  • Send messages electronically and securely with your health care team.
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Will I be charged to use MyChart?

No, UAMS MyChart is free.

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How do I sign up?

UAMS patients age 16 and older may request an account. Patients can:

  • Sign up before your next UAMS appointment. Ask about Instant Activation when you call to schedule your appointment.
  • Sign up during your next UAMS appointment. Ask a receptionist, nurse or provider about Instant Activation.
  • Sign up at UAMS -- no appointment needed! Go to any UAMS clinic and ask any receptionist for assistance (photo identification required).
  • Sign up instantly Online - Click on "Sign Up Now" and then choose "Sign Up Online". If we are unable to verify your information online, an account request will be sent to our Help Desk and you should receive a notification and access code via email within 72 hours
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Who do I contact if I have further questions?

  • If you have questions regarding your benefit information, please contact your insurance provider.
  • If you have questions regarding information contained in your medical record, please contact your clinic. They will assist you directly or connect you to someone who can help you.
  • If you have questions regarding your bill, please contact our billing office at 501-614-2160 or 1-800-422-3963 between 8 a.m. and 3:30 p.m. Monday through Friday.
  • For website and technical questions please call the UAMS patient helpdesk at 501-686-8555.
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Can I pay my bill online without a MyChart account?

Yes. UAMS offers a feature called "Pay As Guest". If you have the guarantor name and ID number from a billing statement, you can make a payment without logging in to MyChart. Click here to access Pay As Guest.

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When can I see my test results in MyChart?

One of the ways that UAMS provides you the best care possible is by giving you timely access to your personal health record. Because we provide you this access, it is possible for some results to be available in MyChart before your provider has had an opportunity to review and discuss them with you. If your results raise questions or are difficult to interpret, clinic staff are available to assist you by phone Monday through Friday, 8 a.m. to 5 p.m., or you may schedule an appointment to discuss your results in person. Most results are released the same day your doctor receives the completed lab report. Some sensitive results may be held up to 14 days, even if your provider has already reviewed and discussed them with you.

If you receive a notification of a new result but do not see one in your list, please be sure to click the check box that says "Show Hospital Results". Some procedures may be considered "hospital results" even if they were performed in an outpatient clinic.

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Why is some health information not shared electronically via MyChart?

MyChart provides access to portions of your medical information stored in your UAMS medical record. This includes things such as your allergies, immunizations, prescriptions, laboratory results, diagnoses, appointments, demographics, and billing information. You may also take advantage of on-line clinic services such as scheduling appointments and sending secure messages to clinic staff. MyChart does not display all information from your medical record, nor does it give access to every clinic service. Each web page will describe the information available to you. If you need information or services beyond what is available to you on-line, please call your clinic. If you need a complete copy of your medical record, please contact UAMS for information about the Release of Information process.

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If some of my health information on MyChart is not correct, what should I do?

Your MyChart health information comes directly from your UAMS electronic medical record. When viewing this information within MyChart you may notice information that is missing or incorrect. If this should occur, please report this to clinical staff or your provider at your next office visit. The information will be corrected in your medical record at that time, and the update will appear in MyChart.

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If I send a message to my doctor or nurse, when can I expect a reply?

MyChart allows you to send and receive secure electronic messages with UAMS clinical staff and providers who are active with MyChart. You will normally receive a response to clinic messages within 2 business days.

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What kind of information can I find in doctors’ notes in MyChart?

Looking at doctors’ notes from your recent visits can help you find:

  • The names of the health problems you have
  • The names of your medicines
  • The names of the doctors who took care of you
  • The dates of your visit to the hospital, clinic, or emergency department
  • Test results
  • Directions you can follow to improve your health
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How can the information from doctors’ notes in MyChart help me?

The information you find in doctors’ notes can help you:

  • Know what you need to do to take care of yourself. For example, the notes can tell you:
  • • What medicines to stop taking, start taking, or keep taking
    • What other visits have been scheduled for you
    • What other visits you need to schedule for yourself
  • Tell your other doctors about your recent visit. If you are going to see one of your other doctors, you can print the doctors’ notes from your recent visit and take them with you. This could:
  • •Save you time since you might not need to call or visit UAMS to request your records
    •Help your doctor take the best care of you, since they will have more information about you when they treat you
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What kinds of doctors’ notes can I see in MyChart?

Some common types of notes are:

Progress (SOAP) Note. Your doctor may write a progress note on some or all days when you are in the hospital. It is a daily summary. It is commonly described in medicine as a SOAP Note. The letters in SOAP stand for its main parts:

  • S is for Subjective: The subjective components of how you are doing that day, often written in the form a narrative comprising conversations you have had with your healthcare providers since the last note was written.
  • O is for Objective: Facts that describe your health. These are things like your physical exam, vital signs, your test results, and other data valuable to the course of your care. This section will commonly have medical acronyms, technical terms of the profession, and other language you may not be familiar with as a patient.
  • A is for Assessment: This is a brief summary of your main health problem in the context of your other health problems. It is intended to provide a short, accurate, overview that anyone on your care team can read to be quickly brought up to speed on your current care.
  • P is for Plan: What the team plans to do to learn about or treat your health problems

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What if I do not understand something in the doctors’ notes?

Doctors may use abbreviations or words that you do not know. Use these to help you better understand their notes:

  • www.medlineplus.gov: If you use the internet, this is a site with good health information. It is written for patients and families. Use the search box at the top of the site to look up a word.
  • List of common acronyms and abbreviations:
  • Acronym or Abbreviation What it stands for or means
    CC Chief complaint (the main problem)
    HPI History of present illness (details about your current health problem)
    y.o. Year-old (for example, if you are 64 years old, your note might say “64 y.o.”)
    RLQ, LLQ, RUQ, LUQ Right lower quadrant, Left lower quadrant, Right upper quadrant, Left upper quadrant (doctors use these to talk about areas of your body)
    BP Blood pressure
    Sig What your medicine label should say
    Resp Respiratory rate (how fast you are breathing)
    Sp02 How much oxygen is in your blood
    HEENT About your head, eyes, ears, nose, and throat
    CV About your heart
    Abd About your abdomen, or stomach area
    MSK About your muscles and bones
    GU About your male or female parts, bladder, or kidneys
    Neuro About your brain or spinal cord
    Psych How alert and aware you are about the things around you
    Temp Temperature
    Wt Weight
    Ht Height
    LMP Last menstrual period (the date of)
    BMI Body Mass Index (a measurement of your weight against your height)
    LOS Length of stay (how long you have been in the hospital)
    I/O Input/Output (what you have eaten and drank, and how much you have emptied your bowel and bladder)
    ROM Range of motion (how well you are moving)
    IV Intravenous (medicine or food given through your vein)
    TPN Total parenteral nutrition (all food given through a tube)
    PT Physical therapy
    OT Occupational therapy
    ST or SLT Speech therapy or speech-language therapy

  • Your doctor’s office. You can reach your doctor’s office in 1 of 2 ways:
    1. Send a message through MyChart
      1. Click the "Messaging" icon in MyChart
      2. If you are on a mobile device, select Send a Message
      3. If you are on a computer, select Ask a Question
      4. When asking your question, you can select a subject of: General Non-Urgent Medical Question, Prescription Question, Test Results Question, Visit Follow up Question
    2. Call on the phone. Dial 501-686-7000 to reach an operator.

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    What if I see something in a doctors’ note that I think is wrong?

    UAMS patients have the right to request that UAMS amend their Protected Health Information or other records. The Health Information Management (HIM) office manages these requests. Requests must be made in writing and include the reason. You can get more information and the form by calling 501-526-6765 or by going to this webpage: https://uamshealth.com/patientsandguests/medicalrecords/patient-requests-to-amend-medical-records/

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    Can I view a family member's health record in MyChart?

    Yes, you can. This is called proxy access and allows a parent (or guardian) to log in to their personal MyChart account and then connect to information regarding their family member. Complete a Proxy Consent Form and return it to one of our medical facilities to request access to this convenient service or select Share My Record from the Health menu. From there you can select "Friends and family access" and modify or add new access to your health record. For more information, please contact the UAMS patient help desk at 501-686-8555.

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    Can I ask questions regarding a family member from my MyChart account?

    No. Medical information you send is filed to your medical record. For patient safety, it is important that you do not submit questions regarding other people from your account. If you have proxy access to another patient, please send messages regarding that patient from his/her account rather than your own account.

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    Can my spouse and I share one MyChart account?

    No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own MyChart account.

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    I forgot my password. What should I do?

    You may click the "Forgot password" link on the sign-in page to retrieve your password. If you need further assistance, please call the UAMS patient helpdesk at 501-686-8555.

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    Can you send me a new activation code as I have lost it, let it expire or did not receive it?

    You may sign up instantly online - Click on "Sign Up Now" and then choose "Sign Up Online". If you have any issues activating online, please call the UAMS patient helpdesk at 501-686-8555.

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    Where can I update my personal information (e.g., home address, e-mail or change my password)?

    Log into MyChart and click on the Profile tab. From within this menu you can select Personal Information to update your demographics. To update your password or security questions, choose Security Settings.

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    How is MyChart secure?

    We take great care to ensure your information is kept private and secure. Access to information is controlled through secure access codes, personal ID's, and passwords. Each person controls their password, and the account cannot be accessed without that password. Further, MyChart uses the latest 128-bit TLS encryption technology with no caching to automatically encrypt your session with MyChart. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our Web site.

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    What is your Privacy Policy?

    MyChart is owned and operated by MyChart and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChart.

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    I was logged out of MyChart, what happened?

    We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

    What do I need to use MyChart?

    You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer). MyChart is also available as a mobile application for Android and IOS devices. Just visit your app or play store and search MyChart by Epic.

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    My activation code does not work, what should I do?

    For your security, your activation code expires after 30 days and is no longer valid after the first time you use it. You may sign up instantly online - Click on "Sign Up Now" and then choose "Sign Up Online". If you have any issues activating online, please call the UAMS patient helpdesk at 501-686-8555.

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