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MyChart ® Epic Systems Corporation

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MyChart Frequently Asked Questions

Enrollment Questions
What is UAMS MyChart?
Is there a fee to use MyChart?
How do I sign up?
Who do I contact if I have further questions?
Your Medical Record
When can I see my test results in MyChart?
Why are certain test results not shared electronically via MyChart?
If some of my health information on MyChart is not correct, what should I do?
If I send a message to my doctor, when can I expect a reply?
MyChart For My Family
Can I view a family member's health record in MyChart?
Can I ask questions regarding a family member from my MyChart account?
Can my spouse and I share one MyChart account?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new activation code as I have lost it, let it expire or did not receive it?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Technical Questions
How is MyChart secure?
What is your privacy policy?
I was logged out of MyChart, what happened?
What do I need to use MyChart?
My activation code does not work, what should I do?

What is MyChart?

UAMS MyChart is an Internet based service that gives you access to your UAMS medical information. UAMS MyChart provides patients or their designated representatives access to personal medical information and clinic services. MyChart is available through a secure internet connection at http://www.uamshealth.com/MyChart. This is a voluntary service, offered as a convenience and courtesy. With UAMS MyChart, you can use the Internet to:

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Will I be charged to use MyChart?

No, UAMS MyChart is free.

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How do I sign up?

UAMS patients age 18 and older may request an account. Patients can:

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Who do I contact if I have further questions?

If you have questions regarding your benefit information, please your insurance provider. If you have questions regarding information contained in your medical record, please contact your clinic. They will assist you directly or connect you to someone who can help you. For website and technical questions please call the UAMS patient helpdesk at 501-686-8555.

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When can I see my test results in MyChart?

Currently on myUAMSHealth:

After your doctor receives the completed lab report, please allow up to seven days to view your results. Your doctor will review the results before the information is available on myUAMShealth.

The following test results are not available on myUAMShealth.com, so please contact your doctor for additional information:
Biopsies.
Radiology tests, including CT/PET scans, X-rays, mammograms, nuclear bone density films, and other imaging tests.

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Why are certain test results not shared electronically via MyChart?

MyChart provides access to portions of your medical information stored in your UAMS medical record. This includes things such as your allergies, immunizations, prescriptions, laboratory results, diagnoses, appointments, demographics, and billing information. You may also take advantage of on-line clinic services such as scheduling appointments and sending secure messages to clinic staff. MyChart does not display all information from your medical record, nor does it give access to every clinic service. Each web page will describe the information available to you. If you need information or services beyond what is available to you on-line, please call your clinic. If you need a complete copy of your medical record, please contact UAMS for information about the Release of Information process.

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If some of my health information on MyChart is not correct, what should I do?

Your MyChart health information comes directly from your UAMS electronic medical record. When viewing this information within MyChart you may notice information that is missing or incorrect. If this should occur, please report this to clinical staff or your provider at your next office visit. The information will be corrected in your medical record at that time, and the update will appear in MyChart.

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If I send a message to my doctor or nurse, when can I expect a reply?

MyChart allows you to send and receive secure electronic messages with UAMS clinical staff and providers who are active with MyChart. You will normally receive a response to clinic messages within 2 business days.

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Can I view a family member's health record in MyChart?

Yes you can. This is called Proxy access and allows a parent (or guardian) to log into their personal MyChart account, and then connect to information regarding their family member. Complete a Proxy Consent Form and return it to one of our medical facilities to request access to this convenient service.

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Can I ask questions regarding a family member from my MyChart account?

No. Medical information you send is filed to your medical record. For patient safety, it is important that you do not submit questions regarding other people from your account. If you have proxy access to another patient, please send messages regarding that patient from his/her account rather than your own account.

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Can my spouse and I share one MyChart account?

No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own MyChart account.

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I forgot my password. What should I do?

You may click the "Forgot password" link on the sign-in page to retrieve your password. If you need further assistance, please call the UAMS patient helpdesk at 501-686-8555.

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Can you send me a new activation code as I have lost it, let it expire or did not receive it?

Contact us at MyChart@uams.edu and after we verify your information, a new code will be sent via U.S. Postal Mail. Privacy issues prevent us from e-mailing a new activation code to you.

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Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log into MyChart and from the left menu select Update My Account to make the changes desired. You may also indicate if this change should apply to other members of your household or the billing account guarantor.

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How is MyChart secure?

We take great care to ensure your information is kept private and secure. Access to information is controlled through secure access codes, personal ID's, and passwords. Each person controls their password, and the account cannot be accessed without that password. Further, MyChart uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyChart. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our Web site.

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What is your Privacy Policy?

MyChart is owned and operated by MyChart and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChart.

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I was logged out of MyChart, what happened?

We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

What do I need to use MyChart?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).

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My activation code does not work, what should I do?

For your security, your activation code expires after 30 days and is no longer valid after the first time you use it. If you still have problems, email us at MyChart@uams.edu or you can call our MyChart Patient Support Line at 501-686-8555.

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