MyChart Frequently Asked Questions

Enrollment Questions
What is UAMS MyChart?
Is there a fee to use MyChart?
How do I sign up?
Who do I contact if I have further questions?
Can I pay my bill online without a MyChart account?
Your Medical Record
When can I see my test results in MyChart?
Why is some health information not shared electronically via MyChart?
If some of my health information on MyChart is not correct, what should I do?
If I send a message to my doctor, when can I expect a reply?
MyChart For My Family
Can I view a family member's health record in MyChart?
Can I ask questions regarding a family member from my MyChart account?
Can my spouse and I share one MyChart account?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new activation code as I have lost it, let it expire or did not receive it?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Technical Questions
How is MyChart secure?
What is your privacy policy?
I was logged out of MyChart, what happened?
What do I need to use MyChart?
My activation code does not work, what should I do?

What is MyChart?

UAMS MyChart is an Internet based service that gives you access to your UAMS medical information. UAMS MyChart provides patients or their designated representatives access to personal medical information and clinic services. MyChart is available through a secure internet connection at http://www.uamshealth.com/MyChart. This is a voluntary service, offered as a convenience and courtesy. With UAMS MyChart, you can use the Internet to:

  • Request medical appointments.
  • See your medical information from the MyChart electronic health record.
  • See test results.
  • Refill prescriptions.
  • Get trusted health information.
  • Send messages electronically and securely with your health care team.
Return to Top

Will I be charged to use MyChart?

No, UAMS MyChart is free.

Return to Top

How do I sign up?

UAMS patients age 16 and older may request an account. Patients can:

  • Sign up before your next UAMS appointment. Ask about Instant Activation when you call to schedule your appointment.
  • Sign up during your next UAMS appointment. Ask a receptionist, nurse or provider about Instant Activation.
  • Sign up at UAMS -- no appointment needed! Go to any UAMS clinic and ask any receptionist for assistance (photo identification required).
  • Sign up instantly Online - Click on "Sign Up Now" and then choose "Sign Up Online". If we are unable to verify your information online, an account request will be sent to our Help Desk and you should receive a notification and access code via email within 72 hours
Return to Top

Who do I contact if I have further questions?

  • If you have questions regarding your benefit information, please contact your insurance provider.
  • If you have questions regarding information contained in your medical record, please contact your clinic. They will assist you directly or connect you to someone who can help you.
  • If you have questions regarding your bill, please contact our billing office at 501-614-2160 or 1-800-422-3963 between 8 a.m. and 3:30 p.m. Monday through Friday.
  • For website and technical questions please call the UAMS patient helpdesk at 501-686-8555.
  • Return to Top

    Can I pay my bill online without a MyChart account?

    Yes. UAMS offers a feature called "Pay As Guest". If you have the guarantor name and ID number from a billing statement, you can make a payment without logging in to MyChart. Click here to access Pay As Guest.

    Return to Top

    When can I see my test results in MyChart?

    One of the ways that UAMS provides you the best care possible is by giving you timely access to your personal health record. Because we provide you this access, it is possible for some results to be available in MyChart before your provider has had an opportunity to review and discuss them with you. If your results raise questions or are difficult to interpret, clinic staff are available to assist you by phone Monday through Friday, 8 a.m. to 5 p.m., or you may schedule an appointment to discuss your results in person. Most results are released the same day your doctor receives the completed lab report. Some sensitive results may be held up to 14 days, even if your provider has already reviewed and discussed them with you.

    If you receive a notification of a new result but do not see one in your list, please be sure to click the check box that says "Show Hospital Results". Some procedures may be considered "hospital results" even if they were performed in an outpatient clinic.

    Return to Top

    Why is some health information not shared electronically via MyChart?

    MyChart provides access to portions of your medical information stored in your UAMS medical record. This includes things such as your allergies, immunizations, prescriptions, laboratory results, diagnoses, appointments, demographics, and billing information. You may also take advantage of on-line clinic services such as scheduling appointments and sending secure messages to clinic staff. MyChart does not display all information from your medical record, nor does it give access to every clinic service. Each web page will describe the information available to you. If you need information or services beyond what is available to you on-line, please call your clinic. If you need a complete copy of your medical record, please contact UAMS for information about the Release of Information process.

    Return to Top

    If some of my health information on MyChart is not correct, what should I do?

    Your MyChart health information comes directly from your UAMS electronic medical record. When viewing this information within MyChart you may notice information that is missing or incorrect. If this should occur, please report this to clinical staff or your provider at your next office visit. The information will be corrected in your medical record at that time, and the update will appear in MyChart.

    Return to Top

    If I send a message to my doctor or nurse, when can I expect a reply?

    MyChart allows you to send and receive secure electronic messages with UAMS clinical staff and providers who are active with MyChart. You will normally receive a response to clinic messages within 2 business days.

    Return to Top

    Can I view a family member's health record in MyChart?

    Yes you can. This is called Proxy access and allows a parent (or guardian) to log into their personal MyChart account, and then connect to information regarding their family member. Complete a Proxy Consent Form and return it to one of our medical facilities to request access to this convenient service. For more information, please contact the UAMS patient help desk at 501-686-8555.

    Return to Top

    Can I ask questions regarding a family member from my MyChart account?

    No. Medical information you send is filed to your medical record. For patient safety, it is important that you do not submit questions regarding other people from your account. If you have proxy access to another patient, please send messages regarding that patient from his/her account rather than your own account.

    Return to Top

    Can my spouse and I share one MyChart account?

    No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own MyChart account.

    Return to Top

    I forgot my password. What should I do?

    You may click the "Forgot password" link on the sign-in page to retrieve your password. If you need further assistance, please call the UAMS patient helpdesk at 501-686-8555.

    Return to Top

    Can you send me a new activation code as I have lost it, let it expire or did not receive it?

    You may sign up instantly online - Click on "Sign Up Now" and then choose "Sign Up Online". If you have any issues activating online, please call the UAMS patient helpdesk at 501-686-8555.

    Return to Top

    Where can I update my personal information (e.g., home address, e-mail or change my password)?

    Log into MyChart and click on the Profile tab. From within this menu you can select Personal Information to update your demographics. To update your password or security questions, choose Security Settings.

    Return to Top

    How is MyChart secure?

    We take great care to ensure your information is kept private and secure. Access to information is controlled through secure access codes, personal ID's, and passwords. Each person controls their password, and the account cannot be accessed without that password. Further, MyChart uses the latest 128-bit TLS encryption technology with no caching to automatically encrypt your session with MyChart. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our Web site.

    Return to Top

    What is your Privacy Policy?

    MyChart is owned and operated by MyChart and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChart.

    Return to Top

    I was logged out of MyChart, what happened?

    We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

    What do I need to use MyChart?

    You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer). MyChart is also available as a mobile application for Android and IOS devices. Just visit your app or play store and search MyChart by Epic.

    Return to Top

    My activation code does not work, what should I do?

    For your security, your activation code expires after 30 days and is no longer valid after the first time you use it. You may sign up instantly online - Click on "Sign Up Now" and then choose "Sign Up Online". If you have any issues activating online, please call the UAMS patient helpdesk at 501-686-8555.

    Return to Top